How we Work

Answers to commonly asked questions.

• 

  Manage Your Account

  Customers can view their My Account page to check account details, open and shipped orders, current and past invoices.

• 

  View Pricing on eeschenck.com

  Because we are a wholesale supplier, prices, put-ups, delivery dates and stock information are only visible to our customers. Once an account is established, a login and password allows a customer full access to the site.

• 

  Order Minimums

  To open an account, new customers must place a minimum order of $250. Existing customers’ orders must meet a $150 minimum. All customers are required to meet a $1200 annual minimum per calendar year to keep their accounts open.

• 

  Payment & Terms

  EE Schenck offers customers the ability to pay by credit card or apply for credit terms. We carry our own credit and do not use a factor. Terms customers in good standing receive an extra 30 days of on notions orders. We will always work directly with customers to establish their best payment options.

• 

  Customer Emailers

  Once you’ve set up an account with us, you should immediately begin receiving our emails. If you don’t receive them, double check your spam or junk folder and add us to your safe-sender list. If you are still not getting our emails, please call our Customer Service Team to verify we have your correct email address on file.

• 

  Shipment Pricing

  We offer FREE shipping within the United States for most of our notions, books and patterns. The customer is responsible for shipping costs for orders of fabric, batting, gifts and large/oversized items.

• 

  Placing Orders

  We make ordering easy. Our intuitive website and Easy Order App allow you to search and filter all of EE Schenck’s products to quickly find exactly what you need. If you prefer to place an order over the phone, our Customer Service Team is available to assist you Monday-Friday. Are you interested in working with a local sales rep? Our dedicated team of regional Sales Representatives can visit you with samples of the latest fabric and notions releases.

• 

  Shipments

  We ship within the United States as well as internationally and strive to make the process as easy as possible. We accumulate products from multiple vendors to consolidate customer orders before shipment. This allows shops to avoid purchases trickling in which eliminates excessive freight costs and extra invoices. Orders are routed via UPS, USPS, or FedEx. On larger shipments within North America, it may be more economical to ship by truck. Our shipping personnel will determine the least expensive method unless a specific request is made by the customer.

• 

  Product Inventory

  We offer over 80,000 different items, many of which are stocked for immediate shipment. If the item is stocked and available, IN STOCK will be listed on the item’s detail page. Specific quantities can be determined by adjusting your order in the shopping cart. If an item is being pre-sold for future delivery, the EXPECTED date is indicated. If no stock information is listed, the item must be ordered from our vendor.